Refund Policy
We provide an extensive portfolio for you to view before hiring us for your project so you
can see the quality level of our work and be completely comfortable working with us. If
you have any questions or reservations, please contact us prior to making a payment
for our services. Thank you!
Web Design
Payments for custom design projects are made to us in increments as a courtesy to the
client. Once a payment or deposit is made, it is non-refundable. If a project is
cancelled or postponed, all money paid are retained by US Tech Info and if applicable,
a fee for all work completed beyond what was paid for shall be paid by the client.
Chargebacks
If we receive a chargeback or payment dispute from a credit card company or bank,
your service and/or project will be suspended without notice. A chargeback fee (issued
to recover fees passed on to us by the credit company), plus any balances accrued as a
result of the chargeback(s) must be paid in full before service is restored, files delivered
or any further work is done. Instead of issuing a chargeback, contact us to address any
billing issues. Requesting a chargeback or opening a dispute for a valid charge from us
is fraud, and is never an appropriate or legal means of obtaining a refund. Please read
and fully understand our refund policy prior to making a payment.
Website Hosting
Payments for past months of web hosting are non-refundable. Hosting accounts are set
up at the time of order and are allotted a specific amount of server resources, according
to the plan purchased. If client did not make use of the account, payment for services is
still due. Hosting accounts are not cancelled until notice is received from the client, or
until 15 days after due date of payment not received. If client paid for hosting account
for 6 or 12 months ahead and cancels service before plan expiration date, a refund may
be given for the months not yet elapsed. If client received free products and/or services
with their hosting plan purchase, the value of the free services will be deducted from the
refund amount.